Now, let's dive into the details!
Arrival:
Please meet outside Dock-E, 30 minutes before your scheduled departure time.
Dock-E is a QUIET ZONE with high security, so entry is strictly prohibited without an escort from The Sunset Experience crew.
Boating Guidelines:
We aim for punctuality, but delays like bridge openings or marina docking availability can impact departure and return times.
All passengers must sign the manifest and provide in-person ID before boarding. If anyone is under 21, let us know ASAP!
ZERO TOLERANCE policy on underage drinking or drug use – any violations result in immediate disembarkation at the nearest dock, with the charter ending without refund.
You can BYOB, but alcohol won’t be served during the last 30 minutes of 2, 3, and 4-hour charters, or the last hour of 5 and 6-hour charters. No shots allowed, and if alcohol becomes an issue, we reserve the right to return to the dock without refund.
Please follow the crew’s instructions, keep it moderate with food and drinks, and remember all activities onboard or at the docks are at your own risk.
Boarding and disembarking are part of your scheduled time, so we’ll get you on board as quickly as possible!
The Captain is the Law:
The Captain holds all legal authority on the Catamaran and decides whether we sail based on weather, sea, or wind conditions.
Cancellation Policy for The Sunset Experience Charters
Up to 30 Days Before Charter: Full refund available for cancellations made more than 30 days in advance.
Within 30 Days of Charter: Cancellations within 30 days result in loss of deposit only.
Day of Charter: No refunds for same-day cancellations, including weather. By this time, we’ve committed to your event with purchases and paid bookings. If weather becomes an issue, you can reschedule or receive a voucher, valid for 3 years, for a future charter.
If We Cancel (Service Issues): Full refund if we cancel due to Catamaran service or operational issues.
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That’s it for the fine print – now let’s set sail and have an amazing time! We appreciate your business and any referrals!